Privacy

 

Privacy Policy

In order to enhance your user experience in By Astrid AS 's Online Store, we collect information about user patterns and personal data. On this page you will find information on how we process this data and how you as a consumer can access, modify or delete your information.

As a user on the website / online store byastrids.com, you agree to the terms below. The contents of the declaration of responsibility can be changed on an ongoing basis. You should therefore read through the declaration when you visit the website / online store next time.

Who is responsible?

By Astrid AS, by way of the general manager, is responsible for the company's processing of personal data. Some of the tasks, not the responsibility, are delegated to internal and relevant people in By Astrid AS

By Astrid AS

Address: Sørengkaia 69, 0154 Oslo

Organisation number: 825037942

Copyright

The contents of By Astrid AS’s website are subject to copyright protection.

Disclaimer

By Astrid AS works continuously to keep the content of the websites / online store as up-to-date and accurate as possible. However, there may be some information that may be incomplete, inaccurate or not up-to-date. By Astrid AS accepts no responsibility for any inaccuracies or omissions in the information. Any decision you make on the basis of the information on By Astrid AS's web site / online store is at your own risk. By Astrid AS assumes no responsibility for any loss or damage of any kind that may arise from the use of By Astrid AS’s website / online store, or information contained therein.

byastrids.com may contain links to other websites outside By Astrid AS’s control. By Astrid AS adds such links to help visitors find more information in specific areas. By Astrid AS's cannot guarantee that such linked information is accurate, relevant, current or complete.

References to any commercial product, process or service, or use of industry, company or legal entity on any By Astrid AS web site, are provided for information and service to the site's visitors only and do not imply endorsement, recommendation, support or favouritism from By Astrid AS page. By Astrid AS cannot guarantee that the colours shown on the website / online store are exactly the same as the colour that products, etc. have in reality. How the colour is perceived is due to settings on your computer.

 

Personal Information

By Astrid AS collects information you voluntarily give us when you use our services, eg. when you register as a customer at By Astrid AS. The information you provide is necessary for us to manage your customer relationship and you cannot create an account without providing the following information:

  • Contact information: Name, surname, address, mobile phone number, e-mail address and postal code

  • Financial information: In order to make online payments, we collect bank details and transaction information. We do not store this information.

Information collected from your device automatically:

By Astrid AS and our third-party solution providers can automatically retrieve information from your device in several different ways, including:

  • From your browser or device: Some information is obtained by most browsers or automatically through your device, such as your IP address, type of device, language and which browser you use. We use this information to make sure that our services work as they should and for understanding user behaviour on our pages. 

 

What do we use your personal information for?

We will only process your personal information as described in these guidelines. We use the information obtained to comply with the services you order from By Astrid AS and the operation of byastrids.com. This includes managing your financial transactions and answering inquiries at our customer service centre. Some examples of how we use your information:

  • To process your customer registration, set up and maintain your account

  • To manage your order and shipment of products

  • To be able to offer, maintain, improve and personalise content on the website / online store, and analyse segmented user behaviour

  • To be aware of your settings and ensure that the content of our website / online store is displayed in a way that is customised to your device.

  • To send you information about your account or to send you marketing communications on products we believe relevant.

Google Analytics

The data helps us set up remarketing, and gives us the necessary figures on how we can improve our website and engage in strategic marketing. By using our website, you consent to the obtaining of unidentifiable data for analysis purposes.

 

Content and services from external suppliers

The site may use links to, and services from, external websites that are not owned or controlled by By Astrid AS. The company does not claim responsibility for content, guidelines, privacy policies or other, related to these external sources.

How long do we keep your information?

By Astrid AS will retain information that you have provided to us as long as it is necessary for the purposes specified in the policy. By Astrid AS will delete the personal information when By Astrid AS has handled your request, fulfilled an agreement, or when By Astrid AS's legal obligation is fulfilled, or when you withdraw your consent by contacting us as explained below.

If you have not been a paying customer with By Astrid AS for the last two years, all your personal data registered with us will be deleted. The exception for deletion is for By Astrid AS to be able to fulfil legal obligations such as accounting considerations.

Alternatively to deletion, By Astrid AS can remove identifying information from the personal information so that the information can no longer be linked to you (anonymisation). Such anonymous information can be used in By Astrid AS’s archive, to prepare analysis and statistics, and to customize and develop By Astrid AS’s marketing and products according to the consumer’s desires and needs.

The personal information will be stored on By Astrid AS’s own servers and with cloud service providers who support the Norwegian Personal Data Act (GDPR). By Astrid AS will not hand over your personal information to other third parties unless you have consented to it.

 

How to contact us 

E-mail: hello@ecoconcepts.no

Please contact us if you have any questions or comments about our privacy practices, data storage terms or privacy statements.

You shall receive help with; access to, receiving, correcting or deleting personal information stored about you. You may also object to, demand limitation or withdraw consent to the processing of personal data. Otherwise you have the opportunity to complain about the processing of personal data to the Data Authority.

 

Your Rights

You can request information about the origin, scope and recipients of the stored information as well as the reason why it is stored. You have the right to ask us to correct, complete or delete your personal information and transfer it to another organization. You have the right to request additional information regarding the handling of your personal information. You also have the right to object to our processing of your information where we have requested consent to process your information and the right to withdraw this consent. You have the right to submit a complaint to the supervisory authority, Data Authority.

There are some exceptions to these rights. For example, we may, in some cases, deny you access to personal information if this causes you to gain access to personal information to another person, or if we are legally prevented from disclosing such information. In some cases, we may retain information even after you have withdrawn your consent.

 

Do you have any questions?

Please do not hesitate to contact us. You can reach eco.logic norway promptly via e-mail. Please send all inquiries to hanna@ecoconcepts.no and hello@ecoconcepts.no